Refund policy

Returns and Exchanges

We value your business and want you to be completely satisfied with your purchase. If you are unsatisfied with your purchase for any reason, we offer a full refund for merchandise returned unused within 30 days of receipt with the following exception: Merchandise marked "Final Sale" may not be returned or exchanged. Returns after 30 days will receive store credit for the current selling price of the merchandise. Returns will not be accepted after 90 days.

In your cart, we offer our domestic US customers the opportunity to purchase an upfront Return Policy for $1.98. This option ensures that if you need to return a product within the return period, the return label and process will be completely free of charge (with the following exception: Merchandise marked "Final Sale" may not be returned or exchanged). Opting for this policy allows for a hassle-free return experience, ensuring you can shop with confidence.

If this additional Return Policy is not added, shipping labels are provided in the case of exchanges or damaged/mis-shipped items. If you prefer a refund, we will still provide the shipping label, but the cost of the label will be deducted from the total refund.

International orders are not eligible for the $1.98 return policy, but international customers can still return or exchange items if requested. The cost of the return label provided at the time of return will be the responsibility of the customer and will be deducted from the total refund. Please email [email protected] to start your return or exchange.

To start your return for a domestic order, please go to www.matatraders.us/pages/returns and enter your order number and email address associated with your order. Store credit will be issued in the form of a gift card that can be used anytime and does not expire. Refunds will be credited to the original form of payment. Shipping charges will not be refunded.

Final Sale Policy: Merchandise marked "Final Sale" at purchase may not be returned or exchanged.

Questions or comments? Email [email protected].